Replacing Speakers, Microphones or Cameras

Overview 

If a speaker, microphone, or camera in a Pleneo Room needs replacing, the process uses the same workflow as any other Pleneo device: install the replacement, reassign it, and let AutoDeploy reconfigure the room.

You can replace a device two ways: on-site through Local Replacement, or remotely through Cloud Replacement. With Cloud Replacement, if your ticketing system is linked to the Pleneo Cloud API, replacement tasks can be created automatically.

Local replacement

Replacing a device on-site:

1. Bring the replacement speaker, microphone, or camera to the site

2. Install and connect the device

3. Open Pleneo hub's built-in web interface

4. Re-assign the device to the room

5. Run AutoDeploy to rediscover the devices, set up the connections, and retune the room

This restores full system performance, completely offline.

Cloud replacement

Replacing a device remotely, without configuring it on-site:

1. Open the room containing the faulty device in Pleneo Cloud

2. Select the device and choose Replace

3. Enter the MAC address of the replacement unit, a spare on-site, or a new device being installed

Once the replacement is connected and the local Pleneo hub has internet access, Pleneo Cloud re-runs AutoDeploy automatically, restoring the room's setup and tuning. The room comes back online within minutes, with no manual setup.

If your organisation links the Pleneo Cloud API to a ticketing system, a replacement task can be raised automatically when a device reports an issue.

In summary 

Whether it's a speaker, microphone, or camera, a replacement device is brought back online quickly by re-running AutoDeploy:

• Local Replacement: install, re-assign, and run AutoDeploy on-site; works fully offline

• Cloud Replacement: replace and reconfigure remotely, with optional automatic ticketing