Troubleshoot
Generate a diagnostic report
Resolve microphone discovery issues
Resolve a network loop warning on a Pleneo hub
RoomHub won't power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ optimisation not running
Pleneo hub does not connect to Pleneo Cloud
Laptop doesn't detect Pleneo hub over USB
No audio from Sonia speakers
No audio from a RoomDesign Ceiling speaker
If a software update is interrupted
AudioIQ optimization failed
Devices not detected
If you forget the password
Troubleshoot
Troubleshoot
Edited
Generate a diagnostic report
Package a Pleneo hub's logs and configuration into one file for Pleneo Support.
Overview
If Pleneo Support needs to investigate an issue, a diagnostic report gives them what they need. It packages Pleneo hub's logs and configuration into a single file you can send them, and it's safe to run at any time.
Generate the report
Open the Pleneo hub's web interface
Go to the Support menu
Select Generate Diagnostic Report
Download the report once it's ready
Is it safe to run?
Yes. Generating a report doesn't change any settings or interrupt operation. It's safe to run at any time, even while the room is in use.
In summary
A diagnostic report gives Pleneo Support what they need to resolve an issue quickly, with no risk to the room's settings or operation.