Troubleshoot
Generate a diagnostic report
Resolve microphone discovery issues
Resolve a network loop warning on a Pleneo hub
RoomHub won't power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ optimisation not running
Pleneo hub does not connect to Pleneo Cloud
Laptop doesn't detect Pleneo hub over USB
No audio from Sonia speakers
No audio from a RoomDesign Ceiling speaker
If a software update is interrupted
AudioIQ optimization failed
Devices not detected
If you forget the password
Troubleshoot
Troubleshoot
Edited
Resolve a network loop warning on a Pleneo hub
Why a switch may warn about a loop on a Pleneo hub, and how to fix it.
Overview
Pleneo hubs have two independent, fully isolated ports, with no bridging or forwarding between them:
LAN 1: control and management
LAN 2: audio and video
When both ports land on the same broadcast domain, some switches read this as a loop and raise a warning.
Fix it
Connect the two ports to separate networks:
Connect LAN 1 to the control or corporate network
Connect LAN 2 to the dedicated audio and video network
Tip: if you're not using the audio and video network yet, disconnect LAN 2 and run RoomHub on LAN 1 only while you set the rest up.
Result
Keep LAN 1 and LAN 2 on separate networks, and the loop warning goes away; Pleneo hub works as expected.