Pleneo hub does not connect to Pleneo Cloud

Overview

If Pleneo hub isn't reaching Pleneo Cloud, work through these checks in order, from local power to internet access to network policy.

Confirm that the Pleneo hub has power 

Make sure LAN 1 is connected to a PoE-enabled switch; no power means no connection. See RoomHub won't power on if you're unsure.

If you're using a RoomAmp Pro X, make sure its power supply is connected. Unlike RoomHub, the RoomAmp Pro X uses an external power supply, not PoE.

Verify local operation 

Open the Pleneo hub's web interface using its IP address. If it loads, it's running correctly. If it doesn't, fix local connectivity between the hub and the switch first.

Check internet access 

Confirm the network port the Pleneo hub is connected to has internet access; test with another device on the same port if needed. RoomHub needs outbound internet access to reach Pleneo Cloud.

Verify network policies with IT 

Ask IT to confirm:

• The connection isn't filtered or restricted

• Outbound HTTPS traffic (TCP port 443) is allowed

• No firewall or proxy is blocking the connection

Pleneo Cloud communication uses secure HTTPS only.

In summary 

Once the Pleneo hub is powered, reachable locally, and on a network with open HTTPS access, it connects to Pleneo Cloud automatically. If it still won't connect, generate a diagnostic report and contact Pleneo Support.